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Frequently Asked Questions (FAQ’s)

Have Questions? We Have Answers!

River Harmony Dental is always here to address the oral health needs of everyone in your family. We strongly believe that every patient deserves personalized care, with the goal to create a lifetime of healthy and beautiful smiles. We are asked many questions during a regular day, and it is always our goal to answer them all! Below are some FAQs (frequently asked questions) to help you learn more about River Harmony Dental.

If you do not see your question below, please do not hesitate to call us at (587) 493-0305 and we will be happy to assist you.

River Harmony Dental is conveniently located at #1137, 4A River Heights Drive, in River Heights Place, on the south side of the beautiful Bow River, in south Cochrane. You will find us across the highway from the Communities of Fireside, The Willows, and Riversong.

Yes! River Harmony Dental is pleased to offer free public parking for all patients.

Yes! River Harmony Dental is always accepting new patients. Please call us at (587) 493-0305 to book your appointment today.

River Harmony Dental is open Monday, Tuesday, Thursday, and Friday, including evening appointments. Please see our hours of operation below: Hours may be subject to change due to COVID-19.

Monday: 9:00 am – 5:00 pm
Tuesday: 9:00 am – 5:00 pm or 10:00 am – 6:00 pm
Wednesday: CLOSED may be open for limited admin hours
Thursday: 11:00 am – 7:00 pm
Friday: 8:30 am – 4:30 pm
Saturday: CLOSED
Sunday: CLOSED
Statutory Holidays: CLOSED

Call us today at (587) 493-0305 to set up an appointment.

Yes! River Harmony Dental is pleased to treat patients of all ages, including children. We understand the importance of a stress-free dental experience for young patients in particular, and we strive to make this experience truly enjoyable. We provide complimentary check-ups for all children under the age of 3 (“happy visits”). Please call us at (587) 493-0305 to book your appointment today.

Yes! For your convenience, River Harmony Dental accepts all national insurance plans, and we are pleased to offer Direct Billing (also called Assignment of Benefits), which means that we file your insurance claim electronically, if your insurance company permits it, and you will pay only the remaining balance, if there is any.

Yes! River Harmony Dental is pleased to follow the latest Alberta Dental Association Fee Guide.

Benefits change from time to time, so it is important to make sure you know what your plan covers. As a result, we cannot provide you with a guaranteed estimate unless we have submitted a pre-treatment estimate before your treatment.

Our estimates are based on the most recent information we have on file. If you are concerned about exactly what costs you will be responsible for, simply ask about our ‘Pre-Treatment Estimate’ at your next visit.

A Pre-Treatment Estimate gives you the approximate cost of the treatment. Upon request, we will file all the necessary paperwork with your insurance provider before any work is done. While this may delay your treatment, you will know what (if any) out-of-pocket costs you may be required to pay.

We require payment in full at the time of treatment for non-assignment or non-insurance claims. We accept MasterCard, Visa, American Express and Interac (Debit). However, a payment plan may be arranged if discussed in advance with our administrative staff.

River Harmony Dental is happy to put together a detailed treatment plan with the associated costs clearly outlined so that you can budget for each appointment accordingly. We can also rank treatments so that you can deal with the most pressing treatments right away, and deal with the not-so-pressing treatments over time.

We accept cash, Interac, and all major credit cards.

River Harmony Dental is pleased to offer in-office professional Spa Dent Naturals whitening, as well as take-home LED whitening kits, which consist of an LED light trays and a bleaching kit that you can use at your convenience at home. For more information about our teeth whitening services, please contact our office at (587) 493-0305.

If you think you are experiencing a dental emergency, call our office as soon as possible at (587) 493-0305. If you are not sure whether you are experiencing a dental emergency, we offer this advice: if it hurts, it’s an emergency! This is because even injuries that seem small or superficial can affect the living tissue inside of the teeth. We set aside appointments daily to offer to patients who require same day emergency service.

If your child’s tooth is knocked out, please contact us immediately at (587) 493-0305. In order to save the tooth, it must be put back in its socket as soon as possible (2 hours is the outer limit for survival). Please follow the following suggestions:

  • Rinse off the tooth with saliva or water. Do not scrub the tooth
  • Replace it in the socket facing the correct way and press down on the tooth with your thumb until the crown is level with the adjacent tooth.
  • Lastly, bite down on a wad of cloth to stabilize the tooth until you can be seen by a dentist.

If this is not possible, place the tooth in a glass of milk until you can get to our office. It is very important to keep the tooth moist. Do not let it dry out! Please contact us immediately!

During business hours, contact our dental office at (587) 493-0305 to be seen as soon as possible. If your dental emergency occurs after our office is closed, call our main phone line and follow the menu options to be connected to our emergency service. One of our staff or dentists

During business hours, contact our dental office at (587) 493-0305 to be seen as soon as possible. If your dental emergency occurs after our office is closed, call our main phone line and follow the menu options to be connected to our emergency service. One of our staff or dentists will contact you as soon as they are able to via text or phone, to figure out the next steps depending on the type of emergency.

If you have a chipped or fractured tooth, you need to see a dentist as soon as possible to get it assessed. A fracture that enters into the pulp of a tooth should be treated right away to prevent permanent tooth loss. Some fractures can be fixed with fillings, some may need a root canal, a crown, or both and others will be too severe and require extraction.

Should you need to cancel or reschedule an appointment with us, please give us 48 hours’ notice. This allows us to use that time to see other patients that require our expertise. Appointments are considered confirmed when booked. We give courtesy reminders of your confirmed appointment.

Our fees are competitive with other dental practices in the area, and we follow the current Alberta Dental Association Fee Guide. The amount charged for your care depends on the specific therapies implemented. For more information regarding our fee structure please call (587) 493-0305.

Digital x-rays are instant, so you no longer have to wait the 5 minutes it takes traditional x-ray to develop. Most importantly, digital x-rays produce about 90% less radiation than the traditional method.

Our Office understands the importance of protecting your personal information at all times. To help you understand how we are doing that, we have outlined below how our office collects, uses and discloses your personal information. Our office will collect, use, and disclose information about you for the following purposes only:

  • To assess your health needs and provide safe and efficient dental care
  • To advise you of treatment options
  • To enable us to contact and maintain communication with you to distribute health-care information and to book and confirm appointments
  • To communicate on your behalf with other treating health-care providers, including other dentists or dental specialists, if the patient, with their consent, has been referred by us to the other dentist or dental specialist for treatment
  • To communicate with dental laboratories, physicians or pharmacists
  • To communicate with the patient’s legal counsel, on request, as support documents for injury litigation
  • To complete and submit dental claims for third party adjudication and payments
  • To comply with legal and regulatory requirements
  • To deliver your charts and records to the dentist’s insurance carrier to enable the insurance company to assess liability and quantify damages, as necessary
  • To invoice for goods and services
  • To process credit card payments
  • To collect unpaid accounts

Dentists are regulated by the Alberta Dental Association and College, which may inspect our records and interview our staff as part of its regulatory activities in the public interest. River Harmony Dental thanks you for your support and understanding in helping our office comply with all regulatory requirements and laws.

If you need to cancel or reschedule an appointment, call our office at (587) 493-0305. Please keep in mind that all appointments must be canceled 48 hours in advance. A cancellation fee of $120 may be incurred for inadequate notice.

You will only be required to pay a cancellation fee if you do not give reception adequate notification of your canceled appointment. Our patients’ health is important to us! Sudden cancellations create large gaps in the schedule where other patients in need of treatment could have been treated more efficiently. As a courtesy to other patients, please give advanced notification if you are unable to keep your appointment.

If you have a question that is not answered below, do not hesitate to call us at
(587) 493-0305 or use our handy contact form to email us.

We look forward to hearing from you soon.
Call River Harmony Dental at (587) 493-0305 to set up an appointment today!